Administration eyes 80% HealthCare.gov success rate
POSTED: Sunday, November 17, 2013 - 11:25pm
UPDATED: Monday, November 18, 2013 - 11:33am
WASHINGTON (CNN) — The Obama administration has set a goal of 80% of HealthCare.gov users being able to successfully enroll in an insurance plan by the November 30 deadline, a source familiar with the project told CNN.
The 80% number was first reported by the Washington Post.
A senior administration source said that "most'' users should be able to smoothly navigate the online marketplace.
The source added that the administration expects glitches to continue to pop up on the site after December 1, but technical people are working diligently to minimize the problems.
"We are measuring progress by key metrics including error rate - once as high as 6% --now less than 1% but needs to be lower; and response time - which was eight seconds several weeks ago and is now less than one second --still working to get it faster," the senior administration source said.
An industry source cautioned the figure was "not well defined."
"The 80% figure has been discussed in the war room, but the figure is not well defined. It sounds more like a benchmark for the policy than the technical capability of the site," the source said. "A technical benchmark would measure whether people can buy health care plans online and the related metrics involved in the transaction (page load times, error rates, etc.)."
The source emphasized that technical teams are working 24 hours a day to improve the website.
CNN earlier reported that the "war room" takes places at a McLean, Virginia, hub, where technical teams work in crowded conference rooms to fix the troubled website. Each day the professionals discuss progress and outstanding issues from the website during two formal calls, one in the morning and one in the evening.
The so-called "war room calls" are led from a designated HealthCare.gov site in nearby Herndon, Virginia, another Washington suburb. Employees working to fix the website at various D.C. area locations are linked by videoconference.