Big city shopping, small town living


POSTED: Monday, April 14, 2014 - 6:06pm

UPDATED: Monday, April 14, 2014 - 6:31pm

If you ever pass through the town of Quitman, you might have heard about the "Texas Tea Room and Grill."
The owners of the restaurant wanted to bring a different type of dining to the small East Texas town. A dining and shopping experience similar to the big department store Neiman Marcus, but more country. Jay and Jan Gorman wanted to bring a little taste of Dallas to Quitman, but still keep that country atmosphere. They started the "Texas Tea Room and Grill" about ten years ago and have made their mark in the close knit community.

"We have a little country, a little Dallas, some high fashion and then just your normal," said owner Jan Gorman.

When you walk through the restaurant's doors, the owner's know almost every customer by name.

"They're catching up with you, they're seeing what you're doing in your daily life, they care about you, they care about their customers," said customer Alayna Moffett.

They make an effort to get to know all of their customers on a personal level.

"It's exactly like a little family here. They make you feel like you're in your own kitchen," said daily customer Mike Hlacatovic.

That's part of the reason why this restaurant is so popular in this small town.

" A lot of times, the last minute I've called to have extra chicken spaghetti or chicken salad because I have a funeral or I have company coming in, they're just so good to me," said daily customer Cindy Neighbors.

But, customer service isn't the only reason the "Texas Tea Room and Grill" draws people in.

"I always wanted, coming to a small town like Neiman Marcus where you had your wine and cheese and crepes and quiche," said Jan Gorman.

But, they realized they had to change it up a little bit to cater to East Texans favorite type of food.

"They love fried food. Doesn't matter in Dallas, but here chicken fried steak, it's unbelievable how many guys we serve to ladies here."

The Gorman's dream was to build a country version of a big department store where people can shop and dine right in the same store.

"I come here almost everyday," said Neighbors.

"I ordered now I'm over here shopping, so I think it's perfect for the town and our town needs a lot more stores like this," said Moffett.

"We have oilfield workers, the red hatters, the judges the police officers we have a little bit of everything," said Jan Gorman.  

Texas Tea Room and Grill

405 S Hart St # 6 · Quitman

(903) 763-5154

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