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City of Tyler Water Utilities now offers e-billing

City of Tyler Water Utilities now offers e-billing

POSTED: Monday, February 7, 2011 - 1:37pm

UPDATED: Saturday, March 19, 2011 - 5:16pm

In response to requests from Water Utilities customers wanting to go green and not receive a monthly paper statement, the Tyler Water Utilities Department is now offering e-billing as an option for their customers.

The process to sign up is very easy, just visit the City website at and click on the “I want to” button at the top of the screen. A drop down of choices will appear; select

“E-Billing” and fill out the required information. Once submitted, customers will be sent a confirmation email and the Water Department will receive the request. Staff will update customer accounts and after the next billing cycle they will receive an email letting them know that their bill is ready to be paid.

When customers click the notification they will see their current charges and total amount due. They can follow a link at the bottom of the screen back to the website and make a payment on their account using a debit or credit card.
“We are pleased to offer this new service to our customers,” said Joan Roberson, water business office manager. “Enhanced services like this are just one tactic that we are employing to provide our customers the best possible service.”

For more information, please contact the Water Utilities Business Office at (903) 531-1230.

From City of Tyler

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