JACKSONVILLE, Texas (KETK) — A group of residents in one East Texas neighborhood want answers, after they say recent storms knocked out much more than just their power.

Many of them have lived in a Jacksonville area neighborhood, off of Highway 135 for decades.

They say they are used to having temporary power outages from trees falling on power lines, but this new problem didn't start until recently.

Over the past few months, about half of the residents, about 12 people, have had several appliances completely wiped out after recent storms.

Televisions, microwaves, indoor heating units, routers, refrigerators and other electronics, just stopped working ... totaling thousands of dollars in losses and repairs.

"Spring is coming and were gonna have more storms here soon," said resident George Burton."People are scared."

The area's electric provider, Oncor Electric, has told the residents there is nothing they can do, and they cannot be held accountable for what they call "an act of God."

Oncor's Regional Customer Operations Manager Charles Hill tells KETK the cause of the power surges was a very rare case of a tree falling on a power line, falling on another power line of a different voltage.

Hill says here is no other explanation to the problem other than that.

"What we are doing proactively on that entire circuit is going out and patrolling to make sure  ... if we can see any dead tree limbs that need to be removed, we will take the action now to go ahead and remove those tree limbs," Hill said.

Hill says that patrolling should start within the next week.

Burton says he plans to try and get the neighborhood's complaints on District 3 Senator Robert Nichols' desk, to see if anything can be done about this sort of problem on the political end.