MARTTI provides video interpreters for Good Shepherd Medical Center
POSTED: Tuesday, December 17, 2013 - 11:00am
UPDATED: Tuesday, December 17, 2013 - 2:00pm
Longview, TX — Employees and patients at Good Shepherd Medical Center have a new tool to help them bridge the language gap.
The hospital recently began using an interactive video interpreter system called MARTTI — My Accessible Real Time Trusted Interpreter.
Chad Solomon, R.N., said MARTTI is an improvement on the previous system, which involved telephone translations.
“This allows the interpreters to actually see the people they’re talking with,” Solomon said. “That’s important because they can now see facial expression and hand gestures, not just hear words.”
The system connects patients and hospital personnel to translators who speak a wide variety of languages. There are also interpreters who are fluent in sign language.
“We use it mostly for Spanish-speaking and deaf patients, but there are other options available if we need them,” Solomon said.
Read more from the Longview News-Journal.