Smart meter controversy
POSTED: Thursday, January 26, 2012 - 9:41pm
UPDATED: Tuesday, January 31, 2012 - 11:19am
Wednesday night we told you about some ONCOR customers who say their new electric meters are producing much higher bills than normal.
ONCOR and TXU say, the problem isn’t with the so-called “smart meters.”
The reaction to our story Wednesday indicates the customer skepticism about the smart meters is pretty widespread.
So we decided to go directly to ONCOR for an explanation.
Some ONCOR customers say, the new meters are reading suspiciously high.
Charles Hill handles media relations for ONCOR and has heard this story before.
And he called the folks in our story to try to explain the issue.
He felt they were satisfied.
So, we called one of them, Mike Dickson.
Though he appreciated the call, he wasn’t persuaded.
The other complaint we have heard is that when they call ONCOR, customers get energy saving tips and excuses, but actual help is in short supply.
Another issue is that last winter was much rougher than this year. Does it make sense for bills to be higher?
So, to ONCOR’s credit, they did reach out to their customers.
But so far, the explanation still doesn't wash.