Texans swamp hotline after personal data exposed
POSTED: Thursday, April 14, 2011 - 3:36pm
UPDATED: Friday, April 15, 2011 - 5:48pm
SAN ANTONIO, Texas (AP) - A hot line for information about 3.5 million Texans who had their Social Security numbers and other personal information exposed to the public remains overwhelmed with calls three days after the security breach was announced.
Some calls were answered Thursday by a recording saying all lines were busy, but imploring callers to try again since lines are open 24 hours.
Texas comptroller's office spokesman R.J. DeSilva says the hot line received 33,500 calls in its first two days.
The FBI and state authorities are investigating after personal data was left for nearly a year or longer on a comptroller server accessible to the public.
Personnel involved were fired. DeSilva said at least 50 operators are taking calls at all times, and up to 115 are on duty during peak hours.