Tops in trucks: East Texas Mack dealership makes history
Longview — The officers of a Longview truck company say service is the reason they made history in 2013.
“Our motto here is the salesman sells the first truck, the shop sells the rest of them,” said Bill Bankston, president and CEO of East Texas Mack Sales. “If you can’t get it fixed when it breaks down — and the best of them will — they aren’t going to buy another one from you.”
As Bankston talked about the Longview-based Mack dealership, a green jacket emblazoned with a 2013 Distributor of the Year patch on the pocket hung from the door of his office.
East Texas Mack was named the truck maker’s North American Distributor of the Year after it brought in $112 million in 2013 split evenly between truck sales and shop work. It was also the Southwest Regional Distributor of the Year, North American Finance Dealer of the Year, and North American Customer Service Dealer of the Year.
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