UPDATE: UPS promises refunds for Christmas Eve delivery delays
POSTED: Thursday, December 26, 2013 - 6:48pm
UPDATED: Friday, December 27, 2013 - 11:58am
Tyler, TX (KETK) — The United Postal Service is still dealing with the backlash from East Texans who did not receive their packages on the promised Christmas Eve delivery date. A shipment of packages arrived at the Tyler UPS store at 11 am Tuesday morning, that were simply never unloaded.
Roger Tallman was one of these customers in line at the Tyler UPS store, who just wanted to pick up gifts for his visiting family. He said, "There was a line of people that was pretty long. The reaction from the person at the desk was, 'Well there are thousands of packages on a truck that haven't been unloaded yet'. Everybody in line kind of laughed and said, 'Well we'll help you unpack them". UPS denied the offer, and told customers that packages will not be delivered until Thursday or Friday. Tallman said, "That was very disappointing. It is sort of the story of the Grinch who stole Christmas".
UPS claims the volume of packages exceeded the capacity of the UPS network. KETK had a conversation with the Spokesperson at UPS World Headquarters, Susan Rosenberg, who said, "UPS certainly apologizes for the delays we've had in and around North Texas. We had backlogs from the ice storm and everyone is working really hard to make sure we get all that volume delivered". UPS does have a plan for those inconvenienced. Rosenberg said, "Certainly if someone shipped directly with UPS they should contact us with the tracking number, either online or through a customer service call center, to process refunds".
If you would like to contact a customer service center, click: http://www.ups.com/content/us/en/locations/custcenters/index.html?WT.svl=SubNav .
East Texans are slowly beginning to receive their late UPS packages.