EBT glitch reported cause of declined ETX LoneStar cards, nationwide food stamps
POSTED: Saturday, October 12, 2013 - 1:17pm
UPDATED: Monday, October 14, 2013 - 2:03pm
Longview, Texas (KETK) — LoneStar cards have been being declined left and right at East Texas grocery stores.
According to NBC NEWS, Texas is not the only state having this problem.
More than 600,000 Oklahoma residents have been declined while using their means of food stamps.
NBC News states the problem may have to do with the Electronic Benefit Transfer system.
A power outage with Xerox, who is the vendor for the EBT systems across Texas and Oklahoma may have caused the system-wide glitch.
KETK spoke with Kroger in Longview, who said they have been having trouble with the cards all day.
KETK also obtained a statement from the USDA and Xerox on the issue:
USDA: "EBT cards in a number of states have temporarily stopped working today due to a technical issue that the vendor that serves these states is experiencing. The vendor is working to fix this issue and EBT cards will work again once it is resolved. This issue is not related to the government shutdown."
Xerox: "During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible"
Details are limited, but KETK is expecting more from the USDA, shortly, and will update information as soon as it becomes available.