POSTED: Thursday, September 5, 2013 - 10:33am
UPDATED: Thursday, September 5, 2013 - 10:44am
Longview, TX — A smartphone application used by the city for the past 19 months has been hailed a success by the city and the people who use it.
The digital service request system CitySend has been used more than 1,600 times since it was launched in February 2012, by people who reported limbs down, high grass, potholes, graffiti and a host of other woes.
At an annual cost of $12,000, CitySend allows residents to report and track service requests.
By downloading the app on their phones, residents can snap a photo or video of an issue, pinpoint the location on a map and submit their concern directly to the city with a smartphone.
It was granted continued funding in the city’s fiscal year 2013-14 budget approved Aug. 29 by the City Council.
“It is a convenience for the citizen, because they don’t need to know what department to contact, they just need to know that if they have a problem to tell us,” said city spokesman Shawn Hara. “If you see something, let us know and we can try to address it.”
Read more  from the Longview News-Journal.