POSTED: Wednesday, December 25, 2013 - 11:48pm
UPDATED: Friday, January 3, 2014 - 7:35pm
Tyler, Texas (KETK) — The United Postal Service, UPS, is under scrutiny after thousands of people across the U.S. did not receive packages on their promised Christmas Eve delivery date. Many of the angry individuals paid increased shipping fees to ensure delivery by December 24.
UPS delivered this statement Tuesday, "Packages may still be out for delivery on vehicles. We are expecting deliveries to be made well into the evening. There's not set cutoff time. It might be 9 pm on one side of town; 10 pm elsewhere, depending upon how much volume they still have left on trucks". UPS is closed on Christmas Day.
This delay was due to the "unpredictably large number" of shipments that overwhelmed the system. Cities like Dallas Fort Worth experienced more of a delay than other areas because of the recent ice storms. In Tyler, a UPS shipment arrived at 11 am Tuesday morning, that was just never unloaded. One East Texan said, "I honestly believe that the customer should be able to go in and get the packages if they're sitting there".
So we wondered, should UPS have employees working on Christmas? According the Tyler residents we spoke with, we found the reviews evenly split. One resident said, "Yea because if they give you an estimated date of when it should arrive, it should be there like they said it was going to". Another said, "Even if it's only a partial day, they should be working on Christmas Day to make up for the time lost". Others believe, "They should be able to enjoy time with their family" and, "It's not about the gifts, it's about Christ".
UPS will resume normal delivery schedules on Thursday, but what do you think?