Tyler, Texas — The City of Tyler has reached a major milestone by exceeding $5 million in hard and soft dollar savings through the implementation of their Lean Six Sigma Program. To date, 92 Lean Six Sigma projects have been completed by City employees trained in the methodology.
“Lean Six Sigma helps identify the waste and variation that occurs in everyday processes,” said Tyler Mayor Barbara Bass. “The program provides a structured approach for improving efficiency – which saves both time and money.”
The City originally launched its Lean Six Sigma Program in 2009 with the hiring of a Master Black Belt. Since that time the program has been expanded to include most City departments. Nearly 27 percent of the City’s workforces has been trained in the methodology. These employees work on Lean Six Sigma projects in conjunction with their normal job duties.
“All of our Green Belts and Black Belts have completed projects that are focused on improving a city process, saving either time or money,” added Mayor Bass. “Many other City employees have participated on project teams that put improvement into the hands of those most familiar with the process – our front line employees.”
“In the last few years, Tyler, like most of the nation, experienced tough economic times,” said City Manager Mark McDaniel. “Decreasing sales tax revenue and stagnant property values led us on a journey to work even more efficiently. I believe our results speak for themselves.”
Tyler has one of the lowest property tax rates in the state, a AAA bond rating and no general obligation debt.
Lean is set of tools that are based upon the Toyota Production System. The overall goal is to eliminate non-value added waste in a process.
Six-Sigma is a business management strategy, originally developed by Motorola in 1986. Today it is widely used in many sectors of industry. Six Sigma seeks to improve the quality of processes by identifying and removing the causes of errors and variation.
“Lean Six Sigma is an opportunity to further enhance our commitment to setting the standard for responsive local government,” said McDaniel.