POSTED: Friday, September 17, 2010 - 10:07am
UPDATED: Friday, September 17, 2010 - 10:21am
The Associated Press
AUSTIN, Texas — The Texas Public Safety Commission has approved a plan meant to shorten the wait at the state's largest driver's license offices.
Instead of the current first-come, first-served process, drivers seeking to renew a license will get what amounts to an express lane, while those with longer transactions could make an appointment.
The San Antonio Express-News reports Friday that before heading for a location, customers could even check online to pick the DPS license office with the shortest wait time.
The Department of Public Safety says the changes, approved Thursday, will begin as a pilot program in Austin and possibly spread to the 50 largest offices across the state by next summer.
DPS assistant director Rebecca Davio says "we need to improve the way we do our business."